Cancellation/Refund Policy
Any cancellation of confirmed registrations (fees paid or invoices issued) must
be made in writing to the Secretariat (email:
softec.secretariat@mstb.org).
- In the event of cancellation, administrative charges will apply:
- If cancellation is made more than 45 days before the start of the event, a 15% administrative
fee will be levied.
i.e. 85% refund for paid registrations or 15% charged on the invoiced amount.
- If cancellation is made between 45 days to 21 days before the start of the event,
a 50% administrative charges will apply.
i.e. 50% refund for paid registrations or 50% charged on the invoiced amount.
- If cancellation is made LESS than 21 days before the start of the event, no refund shall
be made.
The full invoiced amount is applicable.
- Non-attendance for confirmed registrations shall incur the full fees.
i.e. No refund on paid fees or full amount of invoiced fees shall apply.
Substitution of Delegates
- Substitutions for confirmed registrations may be made by written notification to
the Secretariat (email: softec.secretariat@mstb.org),
no less than 5 working days prior to start of event
- Written notice, providing ALL required information on the substitute delegate, MUST
be made by the registered delegate or the registered contact person for the registered
delegate.
Notes
- Cancellation of conference registration does not automatically cancel any hotel
reservation that you may have made yourself. You are responsible to liaise with
the hotel.
- Processing of refunds will start 14 days after the completion of the event.
- Cancellations or substitutions are deemed approved ONLY after an official notification
from the Secretariat is issued.